Wonder foundation - Part 1 - What made James Helm get a headache?

James Helm, who was an extraordinary programmer, is designated as a project manager for a challenging project. He is full of confidence with all the other promising team members even though he has been involved in several other projects apart from this new one, because he has been familiar with all the procedures based on his rich experience over the past ten years. Every team member within this team trusts him and contributes their efforts to reach the final goal. 

Robert Boat, a calm and smart programmer, already has a draft plan for the new software, which only needs further confirmation from the manager. He has just developed a game and received excellent feedback from his clients. As Robert's congenial partner, Thomas Mast always knows what he wants and perfects his job in the most efficient way. They have both worked together for more than three years and have completed several high-ranking software so far. 

As an excellent saleswoman, Joyce Sails is always responsive to clients no matter where she is and what time it is. During the past five years, she helped her clients solve thousands of issues and sold software worth over ten million dollars. Everyone likes her, as she always brings happiness wherever she goes. 

All four of them formed a team initially. They called this flexible, compact, and cohesive group "Wonder." What did they aim to do? Their job was to improve the old software, and earned more profits instead of developing a new one. 

According to the latest marketing results, other comparable products in the market possessed more practical functions and more intelligent user interfaces, along with the use of the newest techniques. After discussing over and over, James decided what the software would be and what techniques they would use, then drafted a schedule for everyone. 

The first challenge was that Robert Boat and Thomas Mast had to read and become familiar with the enormous amount of code before programming. To be honest, the original code, which was completed several years ago, was a bit old, even a little ancient, so the updating process was more difficult than writing a new one. However, they both had no choice but to modify the original code gradually in terms of the current users' experience.  Once the software was changed thoroughly, they had to take the risk of losing the current clients.

Simultaneously, Joyce Sails did comprehensive research on their competitors and gleaned as much feedback as possible from their current users. In order to maintain the old users, she focused on offering service while she extensively propagated the advantages of their new version.

Besides, they encountered a serious problem that seemed out of their field. What was that? What made James Helm get a headache? Not SpinnerChief? (This is also a Quiz today! Please read the entire article carefully and tell me your answer. The answer is in the text. There is a special gift for those who offer the right answer! And the right answer will be provided in the next post!)